Avii for your industry
Revolutionize care at your healthcare center
Our AI phone assistant manages medical appointments, performs phone triage and serves patients 24/7, optimizing healthcare delivery.
- Appointment managementSchedule and confirm medical appointments automatically.
- Phone triageInitial symptom assessment and appropriate referral.
- RemindersAutomatic sending of appointment reminders.
AI phone assistant capabilities for healthcare
24/7 service
Uninterrupted call reception for clinics and hospitals.
GDPR and consent
Informative messages, consent recording and optional recording.
Conversational IVR
Voice routing to scheduling, clinical information or administration.
Reminders and notifications
Medical appointments, diagnostic tests, preparations and follow-up.
Transfer to human
Transfer to healthcare professional or admissions with reason context.
Spanish NLU
Understanding of symptoms and common reasons with natural language.
Common healthcare problems that the virtual assistant solves
Missed calls
Switchboard saturation; patients unable to get appointments or information.
Wait times
Long queues and hang-ups; low patient satisfaction.
Lack of filtering
No classification by reason (appointment, preparation, result, administration).
No-shows
Absences due to lack of reminders or prior instructions.
Use cases in medical centers
Hospitals and polyclinics
- Prior appointment and voice rescheduling.
- Preparation information (fasting, medication, tests).
- Referral to emergency or admissions with intelligent routing.
Clinics and practices
- Appointment reminders and post-consultation follow-up.
- Administrative information (hours, insurance, copays).
- Transfer to healthcare staff with context.
Analysis laboratories
- Sample collection and delivery instructions.
- Result availability notifications (with verification).
- Incident management and home collection (if applicable).
Dental clinic and specialties
- Scheduling for dentistry, ophthalmology, dermatology, physiotherapy.
- Reminders for diagnostic tests and periodic reviews.
- Budget and financing information (if applicable).
Mental health
- Pre-booking with sensitive language and professional referral.
- Discreet reminders and cancellation options.
- Enhanced privacy controls.
How it works
1. Flow design
Conversational IVR for scheduling, clinical information and administration.
2. Spanish NLU
Training with common reasons and healthcare vocabulary.
3. Telephony and messages
SIP/VoIP, legal messages and consent options.
4. Integrations
Schedule/appointments, messaging (WhatsApp/SMS) and, if applicable, HL7/FHIR.
5. Pilot and deployment
Controlled testing, continuous improvement and monitoring.
Integrations
API & Webhooks
Synchronize appointments, reminders and care status in real time.
Scheduling systems
Connection with your appointment software and clinical calendars.
WhatsApp and SMS
Confirmations, reminders and post-consultation surveys.
SIP/VoIP telephony
Integration with switchboard and transfer to healthcare staff.
Results your team will notice
Fewer missed calls
24/7 reception and filtering to reduce hang-ups and improve response.
Operational speed
Automatic routing by reason and direct transfer to professionals.
Better patient experience
Faster appointments, clear instructions and interaction traceability.
*If you want to include metrics, I can incorporate them when we have real client data.
Frequently asked questions about healthcare
We answer your questions about implementation, integration and compliance in the healthcare sector.
Yes. The recognition and NLU engine is optimized for Spanish and includes common healthcare vocabulary.
It can create, move or cancel appointments; sends confirmations and reminders by call or SMS according to your rules.
We have API and webhooks to integrate schedules/appointments and messaging (WhatsApp, SMS), plus SIP/VoIP.
The call is transferred to the appropriate team (admissions, consultation, emergency) with reason context.
Includes privacy information, consent and retention policies according to GDPR/LOPDGDD.
Compliance and privacy
GDPR & LOPDGDD
Flows with clear patient information and consent traceability.
Recordings
Optional recording, retention policies and role-controlled access.
Data governance
Procedures coordinated with DPO and center's internal regulations.
- Informative messages and consent recording for recording.
- Privacy policy and treatment according to GDPR/LOPDGDD.
- Recording retention and deletion according to center-defined deadlines.
- Option to disable recording or anonymize transcriptions.
- Routing to human professional by clinical or satisfaction criteria.
*This content does not constitute legal advice. Validate it with your DPO/advisor.
Related sectors
More voice agent applications in other verticals.
Talk to Avii
Pick your sector and watch, message by message, how Avii would handle a real call: it understands, asks only what it needs and gets the job done.
Sample conversation generated with AI
This is not a real call and contains no customer data: names, phone numbers and figures are made up.
Incoming call
Ready to start
Press the button above and the conversation will appear message by message.
Full transcript
- Avii: Mar Dental Clinic, good afternoon. This is Avii, the clinic's virtual assistant. How can I help?
- Customer: Hi, I have had a toothache since yesterday and I would like to be seen as soon as possible.
- Avii: I am sorry to hear that. Is the pain severe, or does it only appear when chewing or with cold?
- Customer: It is quite severe, especially at night.
- Avii: I understand. I have an urgent slot tomorrow at 9:30. If it gets worse or you notice fever or swelling, go to the emergency room. Shall I book it?
- Customer: Yes, please.
- Avii: Booked: tomorrow at 9:30. I will text you a confirmation and tell reception you are coming in with pain. Bring your health card.
What Avii achieved: Urgent appointment booked · tomorrow 9:30 · SMS to the patient and alert to reception
Scenario
A patient calls in pain and needs to be seen as soon as possible.
What Avii achieved
When the call ends, the outcome will appear here.
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