Frequently Asked Questions

Avii is an intelligent voice assistant capable of answering and filtering calls, responding to frequently asked questions about your business, scheduling appointments directly in your calendar, transferring calls to the appropriate agents when necessary, and collecting key customer data to integrate into your sales systems or CRM.

Currently, Avii can converse fluently in Spanish, English, French, Italian, German, and Portuguese. Additionally, we can configure different accents within each language to offer a closer and more natural experience to your customers.

If Avii doesn't have the information to resolve a specific query, it's programmed to politely offer two options: transfer the call to a member of your team or take note of the request so you can return the call later. This way, no opportunity is lost.

Yes. We use the latest neural voice synthesis technology, which allows us to offer an incredibly natural and human voice. You can choose from different voices, tones, and styles during configuration to perfectly align with your brand. Most callers don't realize they're talking to an AI.

Avii is designed to recognize customer intent even in complex phrases. It can detect nuances such as urgency or frustration to manage the call more efficiently. While it doesn't replace human empathy in very delicate cases, it always responds with courtesy and precision.