AI phone assistant
Handles calls 24/7 with natural language
Avii for your industry
AI phone assistant for education
Automate your center's secretariat with a phone assistant that manages enrollments, admissions, absences, tutoring and schedules through a conversational IVR, available 24/7.
- 24/7 virtual secretariatAI phone assistant that manages enrollments, admissions and appointments.
- Conversational IVRVirtual assistant that answers questions about schedules, absences and school cafeteria.
- AI virtual switchboardIntelligent call routing for families, students and teachers.
AI phone assistant for educational centers
Avii is an AI phone assistant designed for educational centers: schools, institutes, universities, vocational training and academies. It works as a 24/7 virtual secretariat, managing enrollments, admissions, absences, tutoring and frequent queries through a conversational IVR.
Specialized in education
Enrollments, absences, tutoring and more
Appointment management
Schedules and confirms meetings automatically
Intelligent routing
Routes to secretariat when necessary
Key integrations
Connect the phone assistant with your academic management systems, VoIP switchboard and communication tools for a truly useful virtual secretariat.
- Academic management systems: query and update enrollments, absences and calendar
- VoIP virtual switchboard: intelligent routing by department
- Multi-channel notifications: SMS, WhatsApp and automatic email
- CRM and analytics: call history and service metrics
Use cases by center type
Schools
- Absences and justifications
- Tutor appointments
- Cafeteria and extracurricular
Vocational
- Admissions and enrollments
- Schedules and places
- Academic guidance
Universities
- 24/7 secretariat
- Scholarships and aid
- Campus routing
Academies
- Course info
- Reminders
- CRM integration
Schools, universities and academies that automate their phone service
Educational centers that trust Avii
GDPR compliance
Minor data protection
Conversational AI
Natural language in Spanish
24/7 service
No waiting or saturation
Features for education: voice assistant and conversational IVR
An AI phone assistant that acts as a virtual secretariat, connected to your virtual switchboard and key center integrations.
Appointment and tutoring management
Schedule meetings with teachers and tutoring reservations automatically (confirmations and reminders).
Academic information and enrollments
Resolve doubts about admissions, enrollments, class schedules and school calendar with conversational IVR.
24/7 virtual secretariat
Handle incoming calls with conversational AI and route cases to the virtual switchboard when appropriate.
Communication with families
Direct channel for parents, guardians and students: absences, justifications, cafeteria and school routes.
Automatic reminders
Notifications of appointments, meetings, payments or events; reduction of absences and repetitive calls.
Procedures and certificates
Automate queries about certificates, scholarships/aid and administrative documentation.
Intelligent routing
Routing by campus/location, educational stage (Preschool, Primary, Secondary, Vocational) or department (Secretariat, Management).
Use cases in educational centers
Designed for call peaks in enrollments and admissions, absence management and tutoring, with virtual switchboard and conversational IVR.
Schools (preschool, primary, secondary)
Decongest the secretariat and improve communication with families.
- Absences and justifications by phone
- Appointments with tutor and family meetings
- School cafeteria, extracurricular activities and routes
Vocational training and training centers
Information on programs, places, internships and certifications.
- Admissions and enrollments
- Schedules and available places
- Appointment management with guidance
Universities
Service for undergraduate, master's and doctoral students.
- 24/7 virtual secretariat
- Scholarships and aid, academic calendars
- Routing by campus and faculty
Academies and schools
Automate queries, reservations and recurring payments.
- Course and level information
- Class and evaluation reminders
- Calendar and CRM integration
How the phone assistant works in education
Automated service flow with conversational AI
1
Call reception
The phone assistant handles calls 24/7 and understands the intent: enrollment, absence, tutoring, general information.
2
Information and management
Answers frequent questions, schedules appointments, records absences or routes to secretariat/management as appropriate.
3
Integration and registration
Updates the academic management system, sends confirmations by SMS/email and notifies staff.
4
Automatic follow-up
Sends reminders of appointments, pending payments or events, reducing absences and repetitive calls.
Integrations with educational systems
Compatible with academic management platforms, VoIP switchboards and communication tools.
Academic management systems
Integration with educational platforms to query and update information.
- Enrollments and admissions
- Absence registration
- Academic calendar
VoIP virtual switchboard
Intelligent routing and call management.
- Department routing
- Recording with consent
- Service metrics
Communication tools
Multi-channel notifications and reminders.
- SMS and WhatsApp
- Automatic email
- Shared calendar
CRM and automation
Interaction logging and tracking.
- Call history
- Automatic tasks
- Reports and analytics
Expected impact in education
Frequent benefits when implementing an AI phone assistant as a virtual secretariat.
24/7
Continuous availability of information and basic procedures
↓ Waiting
Reduction of phone queues during enrollment / admission peaks
↑ Useful routing
Intelligent routing to secretariat / management when appropriate
↓ Repetition
Fewer repetitive calls thanks to automated responses
Note: results may vary depending on call volume, internal processes and available integrations.
What educational centers say
"Since we implemented Avii, the secretariat can focus on more important tasks. Families get immediate answers about schedules and absences."
School principal
"During the enrollment period, the phone assistant handles hundreds of simultaneous queries. We have significantly reduced waiting times."
University admissions manager
Frequently asked questions about education
We answer your questions about the AI phone assistant for educational centers.
A traditional IVR uses option menus (press 1, press 2...), while our AI phone assistant understands natural language. Families can speak normally and the system understands their intent, making the experience much more fluid and natural.
It doesn't replace, but complements. The assistant handles frequent queries, enrollments, absences and appointments, freeing up secretariat time for tasks that require human attention. When necessary, it routes the call to the appropriate staff.
Yes. We work with the main educational management platforms through APIs. We can query information, record absences, schedule tutoring and update data in real time.
Absolutely. We include recording notices, explicit consent, secure storage and strict compliance with GDPR and LOPDGDD. Special attention to minor data protection according to current regulations.
Related sectors
More voice agent applications in other verticals.
Talk to Avii
Pick your sector and watch, message by message, how Avii would handle a real call: it understands, asks only what it needs and gets the job done.
Sample conversation generated with AI
This is not a real call and contains no customer data: names, phone numbers and figures are made up.
Incoming call
Ready to start
Press the button above and the conversation will appear message by message.
Full transcript
- Avii: Nexo Academy, good morning. This is Avii, the virtual assistant. How can I help?
- Customer: I would like information about the B2 English course for adults.
- Avii: Of course. B2 starts on 14 October, two afternoons a week, Tuesdays and Thursdays from 18:00 to 19:30, and there are places left. Is it for you?
- Customer: Yes, for me. How much does it cost?
- Avii: The price depends on the plan and any aid that applies, and the admissions team sets it. Shall I arrange a call with them?
- Customer: OK, tomorrow afternoon would be better.
- Avii: Noted: admissions will call you tomorrow from 17:00 and you will receive the course programme by email. Thanks for calling!
What Avii achieved: Qualified contact · B2 course · admissions call tomorrow 17:00 · programme by email
Scenario
Someone interested in a course asks for information and gets an admissions call lined up.
What Avii achieved
When the call ends, the outcome will appear here.
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