Avii for your industry
AI phone assistant for online stores
Our AI phone assistant manages orders, returns and serves your customers 24/7, optimizing the shopping experience.
- Order trackingAutomatic order and shipment status inquiry.
- Returns managementProcess returns and exchanges automatically.
- Cart recoveryContact customers with abandoned carts.
Key features for online businesses
+35% conversions*
Real-time assistance during purchase and voice recommendations.
Abandoned cart
Proactive calls and automated reminders to recover sales.
Order tracking
Status inquiry, tracking and delivery retries via conversational IVR.
Post-sale support
Returns, exchanges, warranties and frequent questions 24/7.
Peak overflow
Scalable phone support during campaigns (Black Friday, Christmas, sales).
E-commerce integration
Shopify, WooCommerce, PrestaShop, Magento + CRM / ERP for real-time data.
Intelligent routing
Smooth transfer to human agent when the case requires it.
Security and compliance
Optional recording, consent, GDPR / LOPDGDD and encryption in transit and at rest.
*Indicative examples. Results depend on traffic, sector and configuration.
High-impact use cases
Purchase assistance
Catalog guidance, compatibility and checkout help to reduce friction.
- Product information
- Payment process help
- Voice recommendations / upselling
Order and shipment management
Real-time order status and shipment tracking without queues.
- Tracking and delivery estimation
- Transport incidents
- Schedule retries
Returns and exchanges
Self-service to initiate returns/exchanges and communicate policies.
- Voice return merchandise authorization (RMA)
- Terms and deadlines
- Pickup / delivery point options
Recovery and retention
Cart reminders, restocked item alerts and loyalty.
- Cart reminder
- Available stock notification
- Post-purchase surveys
Integrations and real-time data
Native and API connection
We connect the conversational IVR with your catalog, orders, shipments and customers.
Secure data query
Controlled access, minimum permissions and traceability.
Custom flows
Automate RMA, retries, data verification and human referral.
Platforms
- Shopify
- WooCommerce
- PrestaShop
- Magento / OpenCart
CRM / ERP
- HubSpot
- Salesforce
- Odoo
- Microsoft Dynamics
Logistics
- Shippo
- Packlink
- Correos
- DHL / UPS
Channels
- WhatsApp / SMS / email (notifications)
- Agent transfer
We support custom integrations. Contact us if you use another platform.
How it works
- 1
Call capture
Virtual switchboard with conversational IVR and intelligent routing.
- 2
Understanding
ASR / NLU to interpret intent (order, return, shipment status, etc.).
- 3
Action
API queries (e-commerce / CRM / ERP) and real-time voice responses.
- 4
Human escalation
Transfer to agent with context when the case requires it.
Security and compliance
GDPR / LOPDGDD
Lawful processing, data minimization, consent and ARCO rights.
Encryption and logging
TLS in transit, encryption at rest and activity logging. Optional recording.
Clear policies
Privacy notices, data retention and role-based access controls.
Impact on sales and support
Increase in conversions
Abandoned carts
Customer satisfaction (CSAT)
Support wait times
Cost per contact
First contact resolution (FCR)
Indicative metrics; will vary by sector, traffic and flow configuration.
Use case (demo)
We implemented an order tracking and returns flow integrated with the e-commerce platform. In 8 weeks, phone self-service handled 62% of inquiries without human intervention and reduced abandoned carts linked to checkout doubts by 28%.
"Calls are answered immediately and customers check their order without overwhelming chat. The team focuses on what matters."
Simulated data for illustrative purposes.
Plans and implementation time
From a guided pilot
- Start in weeks, not months
- Pre-configured flows for orders, returns and cart
- Integration with Shopify / WooCommerce / PrestaShop
- 24/7 scalability during campaigns
Request proposal
Tell us your stack and call volume. We'll send you a custom plan.
Variable pricing based on minutes, integrations and flow complexity.
Frequently asked questions about e-commerce
We answer your questions about integration, implementation and features for online stores.
The conversational IVR understands natural language, can query real-time data (orders, shipments, returns) and resolve without rigid button menus.
Yes. We connect via APIs and/or intermediate apps to query orders, initiate returns or update statuses.
Yes. In complex or high-value cases, we transfer with the collected context to speed up resolution.
Recording is optional and the user is informed. We apply GDPR / LOPDGDD, encryption and clear retention policies.
A pilot is usually ready in a few weeks, depending on integrations and flow design.
Related sectors
More voice agent applications in other verticals.
Talk to Avii
Pick your sector and watch, message by message, how Avii would handle a real call: it understands, asks only what it needs and gets the job done.
Sample conversation generated with AI
This is not a real call and contains no customer data: names, phone numbers and figures are made up.
Incoming call
Ready to start
Press the button above and the conversation will appear message by message.
Full transcript
- Avii: Brisa Store, good afternoon. This is Avii, the virtual assistant. How can I help?
- Customer: I placed an order four days ago and it still has not arrived.
- Avii: Let me check right away. Could you give me the order number?
- Customer: It is 48213.
- Avii: Thanks. Your order is out for delivery and should arrive tomorrow before 14:00. I have just texted you the tracking link.
- Customer: Great. And if I am not home, can they leave it at a pickup point?
- Avii: Yes, I will note that so that, if you are out, they leave it at a nearby point. We will text you. Anything else?
What Avii achieved: Issue resolved · order 48213 · tracking by SMS · delivery preference noted
Scenario
A customer asks about an order that has not arrived yet.
What Avii achieved
When the call ends, the outcome will appear here.
Can you picture this with your calls?
Tell us how you handle calls today and we will prepare your agent.
Not sure which plan to choose?
Our team of experts can analyze your needs and recommend the perfect solution to optimize your costs and improve your customer experience.