Avii for your industry
Revolutionize customer service in your dealership
Our AI phone assistant manages workshop appointments, qualifies leads and serves your customers 24/7.
- Appointment managementAutomate workshop appointments and reminders.
- Lead qualificationFilter customers for test drives.
- Workshop trackingRepair status updates.
Automotive sector challenges
Avii automates phone service with artificial intelligence to solve common bottlenecks in dealerships, workshops and fleet companies.
- Missed calls during peak hours and after hours
- No-shows in workshop appointments due to lack of reminders
- Repetitive queries that saturate reception
- Need for 24/7 self-service and IVR with AI in Spanish
- Integration with CRM/ERP for stock, orders and spare parts
Voice assistant with NLU in Spanish and GDPR compliance.
Automotive features
AI phone assistant to schedule workshop appointments, qualify dealership leads, consult spare parts, and offer 24/7 self-service with intelligent IVR.
Workshop appointment management
Schedule, confirm and reschedule inspections, maintenance and MOT automatically.
Technical queries and quotes
Resolve doubts about services, tires, parts and generate indicative quotes.
24/7 phone service
IVR with AI in Spanish for emergencies and after-hours queries.
Repair tracking
Real-time vehicle status and pickup notifications by voice/SMS.
Intelligent routing
Route by brand, location, priority or schedule, integrable with PBX/SIP.
Multi-site and multi-brand
Serve different dealerships/workshops maintaining consistency and reporting.
GDPR and recording with consent
Legal notices, configurable retention and anonymization options.
Transcription and summary
Record conversations, extract call reasons and generate notes for CRM.
Benefits by subsector
Specific solutions for each type of automotive business.
Dealerships
Lead qualification, stock information and test drive scheduling.
- Automatic purchase interest qualification
- Model, financing and trade-in information
- Test drive scheduling
- Sales CRM integration
Mechanical workshops
Appointment management, quotes and repair tracking.
- Appointment scheduling and confirmation
- Indicative voice quotes
- Reminders to reduce no-shows
- Status and pickup notifications
Fleet management
Maintenance coordination and corporate vehicle tracking.
- Preventive maintenance scheduling
- Fleet incident management
- Reporting by vehicle/driver
- Management system integration
Vehicle insurance
Claim opening, policy queries and claims management.
- Voice accident reporting
- Coverage and policy queries
- File opening
- Routing to processing
Conversation example
This is how the assistant interacts with your customers.
Hi, I need to schedule a service for my car.
Hello! Sure, I'll help you with that. What make and model do you have?
It's a 2020 Seat León.
Perfect. What type of service do you need: maintenance, MOT or repair?
60,000 km maintenance.
Understood. I have availability on Tuesday the 15th at 10:00 or Thursday the 17th at 15:00. Which do you prefer?
Tuesday works for me.
Perfect, appointment confirmed for Tuesday the 15th at 10:00. I'll send you an SMS reminder. Anything else I can help you with?
Automotive use cases
Dealerships
Vehicle information, financing, trade-in and test drives.
- Lead qualification with checklist
- Sales calendar and test drive
- Stock information and CRM integration
Mechanical workshops
Maintenance and repair appointment management with reminders.
- Initial diagnosis and indicative quotes
- Confirmation to reduce no-shows
- Work tracking and delivery notifications
Vehicle insurance
Claim opening, claim status and renewals.
- Voice accident reporting
- Policy verification
- Routing to processing
Integrations
Compatible with CRM, workshop ERP and fleet management systems.
Automotive CRM
Lead registration, opportunities and sales tracking.
- Automatic contact creation
- Sales rep assignment
- Call and note recording
Workshop ERP
Appointment management, work orders and billing.
- Availability check
- Work order creation
- Status update
VoIP switchboard
Integration with phone systems and PBX.
- Intelligent routing
- Recording with consent
- Call metrics
Automations
Webhooks and APIs to connect with other tools.
- SMS/WhatsApp notifications
- Calendar synchronization
- Data export
Results in the automotive sector
Improve operational efficiency and customer satisfaction.
Ready to automate your phone service?
Discover how Avii can transform your customers' experience in the automotive sector.
What our clients say
"Since we implemented Avii, we don't miss any calls after hours. Leads arrive qualified and our sales team is much more efficient."
"Automatic reminders have reduced no-shows by 60%. Now we can better plan workshop work."
Frequently asked questions about automotive
Technical, legal and implementation aspects for workshops and dealerships.
We integrate the calendar/ERP you use (by API or gateway) to check availability and create, confirm or reschedule appointments. We send reminders by SMS/WhatsApp.
Yes. Consent notices, secure storage and configurable retention are included. You can disable recording if you prefer.
Yes. We define a checklist (model, budget, financing, purchase date). The agent validates data and schedules the visit or test drive.
We work with Twilio/SIP/PBX and CRMs like HubSpot/Salesforce/Odoo. We can create custom connectors if necessary.
Yes. Routing by location, schedule and priority; consolidated reporting by brand/location.
Related sectors
More voice agent applications in other verticals.
Talk to Avii
Pick your sector and watch, message by message, how Avii would handle a real call: it understands, asks only what it needs and gets the job done.
Sample conversation generated with AI
This is not a real call and contains no customer data: names, phone numbers and figures are made up.
Incoming call
Ready to start
Press the button above and the conversation will appear message by message.
Full transcript
- Avii: North Auto Workshop, good morning. This is Avii, the virtual assistant. What do you need?
- Customer: Hi, my car makes a noise when braking and it is also due its 60,000 service.
- Avii: We can do both in the same visit: full service and a brake check. What vehicle is it?
- Customer: A 2019 small car.
- Avii: Perfect. I have a slot on Wednesday at 8:30 and you would have it back that same afternoon. Does that suit you?
- Customer: Yes, Wednesday at 8:30.
- Avii: Booked. I will text you a reminder the day before and the workshop already has the braking noise noted to check first.
What Avii achieved: Workshop appointment booked · Wednesday 8:30 · service and brakes · alert to the workshop
Scenario
A customer books a service and mentions a noise when braking.
What Avii achieved
When the call ends, the outcome will appear here.
Can you picture this with your calls?
Tell us how you handle calls today and we will prepare your agent.
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