About
Avii: Integrated Intelligent Virtual Assistant
AI phone assistant to automate calls, reduce wait times and provide 24/7 customer service with GDPR compliance.
- Our missionEmpower businesses with AI call assistants that improve 24/7 customer service.
- Our visionTo be the standard in conversational IVR and AI virtual switchboard for businesses in Spain.
- Our teamEngineering, data and product working for natural and efficient voice conversations.
Our technology: voice assistant and conversational IVR
AI phone assistant platform for 24/7 customer service, integrable with your telephony and CRM.
Conversational AI
NLU, ASR / TTS and optimized prompts for natural voice conversations (voice assistant).
IVR (Interactive Voice Response)
Intelligent routing and AI virtual switchboard to reduce wait times.
Process automation
Call qualification, registration and transfer; ticket creation and notifications.
Call analytics
Transcription, 24/7 metrics and performance dashboard for continuous improvement.
Security and GDPR compliance
Privacy by default
Encryption, access control and data minimization.
Recording and consent
Clear notices, limited retention and interaction traceability.
Audit and SLA
Auditable processes and service level agreements for 24/7.
Impact and metrics
Typical results from our clients when implementing the AI phone assistant.
Sectors where Avii excels
Virtual assistant implementations adapted to each vertical.
Use cases by sector
Discover how we implement AI phone assistants in different industries.
Healthcare sector
Phone triage, medical appointments and automated reminders.
Education
Enrollments, academic queries and 24/7 student service.
E-commerce
Order support, shipment tracking and customer service.
Real estate
Lead qualification, visits and property tracking.
Automotive
Workshop appointments, vehicle information and after-sales.
Financial services
Banking queries, insurance and account management.
Our values
The principles that guide our AI phone assistant product and our client relationships.
Innovation in conversational AI
We continuously explore new conversational AI techniques for voice assistants and conversational IVR.
Security and GDPR by design
Privacy and security compliance from the start: encryption, access control and data minimization.
Customer obsession
We improve the call experience with shorter response times and clear 24/7 messages.
Technological excellence
Scalable and reliable architecture for AI virtual switchboard, analytics and call transcription.
Presence in Spain
We operate throughout Spain with local support and regulatory compliance.
Frequently asked questions about Avii
We answer your questions about our company, integrations and services.
We are a conversational AI technology company: AI phone assistant and conversational IVR for 24/7 customer service.
We have integrations with telephony (SIP / Twilio) and CRMs like HubSpot, Salesforce, Odoo, among others.
Yes. We apply privacy by design, encryption, access control and data retention policies.
Yes. 24/7 support and service level agreements with monitoring.
Not sure which plan to choose?
Our team of experts can analyze your needs and recommend the perfect solution to optimize your costs and improve your customer experience.