Avii for your industry
Phone AI for financial services
Our AI phone assistant manages payments, policies, claims and collections 24/7, optimizing financial service with regulatory compliance.
- Voicebot & AI IVR24/7 phone self-service for inquiries, appointments, collections and claims.
- Regulatory complianceGDPR/LOPDGDD, MiFID II, PSD2/SCA and PCI-DSS best practices.
- Advanced securityEncryption in transit/at rest, access control and auditing.
Key features for banking, insurance and fintech
AI callbot to automate inquiries, payments, policies, claims and collections with security and compliance.
Intelligent AI IVR
Intent-based routing, self-service and agent transfer according to rules.
Spanish NLP / NLU
Natural understanding, entity detection and KYC data validation.
Voice verification (biometrics)
Voice authentication and SCA / PSD2 reinforcement when applicable.
Privacy by design
Encryption, configurable anonymization and granular access controls.
Audit and recording
Interaction traceability for quality and compliance (MiFID II, GDPR).
Campaigns and collections
Outbound calls with retry logic, time windows and opt-out.
Regulatory compatibility
PCI-DSS best practices, GDPR / LOPDGDD, MiFID II and EBA guidelines.
Real-time reporting
KPIs: resolved attempts, FCR, AHT, service level and CSAT / NPS.
Use cases by subsector
Design conversational flows by intent and orchestrate handover to expert when necessary.
Banking (retail and digital)
24/7 phone banking
- Balance and transaction inquiries
- Temporary card blocking
- Payment and bill reminders
Guided operations
- Branch appointment scheduling
- Voice KYC data updates
- Access recovery (assisted flow)
Insurance
Claims opening and tracking
- Auto, home, health
- Document upload via SMS/WhatsApp
- Status and assessment
Policy management
- Quotation and renewal
- Coverage changes
- Payments and direct debits
Payments / Fintech / POS
Merchant support
- POS incidents
- Transaction verification
- Device activation
Onboarding and registration
- Guided account opening
- Voice verification (SCA/PSD2)
- Call fraud prevention
Credit / Mortgages / Collections
Prequalification and file status
- Mortgage and loans
- SMS checklist sending
- Manager appointments
Automated friendly collections
- Retry and window rules
- Payment promises and retries
- Handover to specialized agent
Investment / Broker
Portfolio information
- Positions and movements
- Corporate event notifications
- Financial advisor appointments
Compliance and recording
- MiFID II compliant recording and retention
- Standardized risk warnings
- Verification for sensitive orders
Security and compliance
Architecture and processes aligned with GDPR / LOPDGDD, PCI-DSS best practices, and sector requirements like MiFID II and PSD2 / SCA when applicable.
GDPR / LOPDGDD
Data minimization, legal bases, DPA and GDPR rights integrable in processes.
MiFID II (banking and broker)
Recording, retention and standardized warnings when applicable, with audit and access control.
PSD2 / SCA (payments)
Authentication reinforcement and voice verification as additional factor where relevant.
Data governance
Traceability, masking/anonymization and configurable retention policies.
Final compliance responsibility depends on client policies and regulatory framework. We adapt flows, warnings and retention to each case.
Typical integrations
Secure connections with key systems to reduce friction and management times.
Switchboards and contact center
SIP/PSTN, queues, softphone and assisted transfer to human teams.
Banking core / policies
API/ESB connectors for controlled file query and update.
CRM / tickets
Salesforce, Dynamics, HubSpot and equivalents: case creation and automatic update.
RPA/workflow orchestration
BPM/RPA triggers (e.g. UiPath/Power Automate/Make) after call.
Messaging and payments
WhatsApp/SMS for sending links, documents and secure payment gateways.
Expected results in financial institutions
More requests resolved without agent thanks to NLU + validations.
Guided flows, faster identification and intent-based routing.
Continuous service with stable peaks and handover when appropriate.
Natural tones, clear messages, script compliance and warnings.
Recording, traceability and retention according to internal policies.
Note: Indicators vary by volume, intent mix and business rules. We avoid promising fixed percentages without case data.
Frequently asked questions about financial services
Answering common questions about implementation, security and compliance.
AI IVR (Interactive Voice Response) understands customer intent in natural language, resolves end-to-end tasks and transfers to agent with context when appropriate; a classic IVR offers rigid DTMF menus.
It can combine voice verification with additional factors (OTP / SMS, KBA questions) and PSD2 / SCA rules when applicable.
Yes, if the client requires it. Warnings, retention policies and access controls are enabled in line with GDPR and requirements like MiFID II.
We have connectors and APIs to create / update files, tickets and tasks, as well as orchestrate RPA / Workflows.
We monitor FCR, AHT, self-service rate, service levels and NPS / CSAT. Dashboards show impact by intent and channel.
Related sectors
More voice agent applications in other verticals.
Talk to Avii
Pick your sector and watch, message by message, how Avii would handle a real call: it understands, asks only what it needs and gets the job done.
Sample conversation generated with AI
This is not a real call and contains no customer data: names, phone numbers and figures are made up.
Incoming call
Ready to start
Press the button above and the conversation will appear message by message.
Full transcript
- Avii: Atlas Financial Advisers, good morning. This is Avii, the virtual assistant. How can I help?
- Customer: I would like information about a mortgage to buy my first home.
- Avii: Happy to help. To guide you: what is the approximate price of the property and how much have you saved for the deposit?
- Customer: Around 200,000 euros, and I have saved 50,000.
- Avii: Thanks. With that an adviser can look at your case; I cannot give you a quote or an offer. Would you prefer a call or to visit the office?
- Customer: A call, on Friday if possible.
- Avii: I will book a call with an adviser on Friday at 11:00 and email you the list of documents worth having ready.
What Avii achieved: Adviser call booked · Friday 11:00 · qualified contact · documents by email
Scenario
A customer asks about a mortgage; Avii collects the basics and hands over to an adviser.
What Avii achieved
When the call ends, the outcome will appear here.
Can you picture this with your calls?
Tell us how you handle calls today and we will prepare your agent.
Not sure which plan to choose?
Our team of experts can analyze your needs and recommend the perfect solution to optimize your costs and improve your customer experience.